At Quincys Closet, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.
1. Eligibility for Returns
If you receive a damaged, defective, or incorrect item, please notify us within 1-3 days of delivery by emailing [email protected] with your order details and clear photos of the item.
2. Return Process
Once your return request is reviewed and approved, we will provide instructions on how to return the item. Please follow the instructions carefully to ensure your return is accepted.
3. Refunds
Refunds will be processed only after we receive and inspect the returned item. Approved refunds will be issued as cash on delivery refunds at the time of your next eligible purchase or delivery arrangement.
4. Non-Returnable Items
Items that have been used, altered, or damaged by the customer will not be eligible for return or refund.
5. Cancellation
Orders may be canceled only before they are dispatched. Please contact us promptly if you wish to cancel your order.
6. Contact Information
For any questions or to initiate a return, please email us at [email protected].